Do you ship to Brazil? ?Vocês enviam para o Brasil??
Yes. We have many Brazilian customers. Both of them do not need custom tax at all.
?Sim. Temos muitos clientes brasileiros. Ambos não precisa de imposto de costume em tudo.?
Why are your prices so cheap?
Please be informed that prices offered on our website are wholesale and for a minimum order of 10 units each.
I am a reseller, How do I buy with your wholesale price?
As a reseller, Kindly request for a retailer code when checking out. Note that a minimum order of 12 units is required to use the retail code service.
Can an individual buy one item for personal use?
Yes we sell one item for individual/personal purposes too.
What is your MOQ?
Our minimum order is 100 units but we still want all of our customers to check our quality, so we offer paid samples of 12 units as well.
Due to your MOQ, Can I mix my order?
Yes, we do allow our customers to make selection of different products in order to tally up with our required minimum order. Should you have any further inquiry on some lower units purchase, kindly send us an inquiry on the interested product and we will provide you with information and quotation.
Do you offer free shipping?
Sorry, all of the prices on our website are factory wholesale prices, which are the bottom prices. We do not put the shipping fee into the cost of goods, so it is impossible for us to do free shipping.
How to check the shipping fee?
The shipping fee depends on the weight of the goods, the shipping way, and the country. Please put all of the items into the shopping cart and then send inquiry after updating the shopping cart. We will give you quote on the shipping charge on the value of your order.
And of course, the more you order the cheaper the shipping fee will comparably be.
Do you offer Drop Shipping?
Yes, we can do drop shipping for you directly.
You can ask your customers to choose products here, and quote to them according to the reference on our website by yourself. You can re-sell all of my products in your country, and we can do drop shipping for you. We promise we won’t leave any information of us on the parcel.
What is your delivery time?
After your payment, we usually need 1-2 days to prepare the items. After we ship out the items, the time depends on the transportation and your custom checking.
Hong Kong Post
15 - 20 days
30 - 45 days
Why do you charge insurance?
We charge it from all of our customers, because no one can offer 100% guarantee of shipping and custom checking. We can only try our best to avoid custom issues such as, packing skills, dividing the shipment into small packages, writing “GIFT” or declare “35USD” on the air way bill, etc.
If you pay the insurance, when the goods are hold by custom or they are missing because of forwarder, we will resend all goods to you for free without any hesitation.
Do we need to pay the Custom fee?
To be honest, it is a thing of luck. First, we always try our best to help customers to avoid the custom problem, while it varies among countries. In case your local customs charge tax from you, please contact with us at the first time. We’ll give you some effective suggestion to help you avoid the tax or pay less tax according to our rich experience.
However, we would not pay the tax for you. Generally speaking, the chance of being taxed is 0.1%.
Are your offered items original?
Honestly speaking, all of our products are 100% original. We offer different brands with different model and we ensure we provide you with the best quality products.
About the payment method?
We accept payment via Credit/Debit Card, Western Union / Money-Gram / Bank/Wire Transfer and Bitcoin. we have special discount for payment made via Bitcoin, Western Union & Money Gram as well.
How long will the tracking information be online?
After the parcel is shipped out, for EMS it usually takes 2-3 days to upload the information online
For DHL, we’ll send you the exchange tracking NO. When package arrive Hong-Kong. Then you can track it online.
What will you do if the parcel returns back because of the failed delivery?
We will track your parcel and inform you if the parcel is under attempted delivery.
If you cannot get the goods in time and they have been shipped back to us, please pay the re-shipping fee & insurance. We’ll resend the package to you
If you do not accept the package for some personal reason and the package is returned to us by DHL, it will bring to 3 times more shipping as you paid. So DHL is not available for this resend service.
How will you deal with the defective items?
If you receive the defective items, please take photos within 3 days after you receiving the parcel. We will offer you the best solution according to the photos.
What will you do if my package be hold by customs?
Please pay the shipping cost and insurance once again, we’ll resend you the goods without any delay.
How can I contact with you if the online service is unavailable?
Please send email to us OR leave us a message on Skype.
How do you handle Warranty?
We also accept warranty claims of products purchased from us and we pay for the pick-up charges only but the return shipment charge will be paid by the buyer and this process are usually cleared within 10-14 days of notification.?
TERMS & CONDITIONS
Auction Sales Policy:
We pride ourselves on our service and excellent customer satisfaction. We strive to make all our customers happy with our online listings on the products.
Please refer below to our 'POLICIES' for products purchased through our store or from our auctions.
All our products are warranted to arrive in full working order and come backed with a 14 day 100% Money Back Guarantee.
The warranty is voided where damage to the product is caused by reason other than manufacturer's defects such as accident, misuse, improper use, abuse, faulty operation contrary to recommended usage, transportation damage or when product has been tampered, altered, modified, converted, repaired or serviced other than by us or when this warranty has been tampered, amended and also on cosmetic damages, wear n' tear, damage to accessories We will replace your item if it is found to be Dead on Arrival (DOA) within 7 days from the date of dispatch. Any DOA's must be advised and returned to us within 7 days.
Should an item be required to be returned for warranty, please ensure that the product is returned in the original manufacturers packaging and original condition.
Pick-up postage fees will paid by us and its buyer's responsibility to pay for delivery and COD returns will not be accepted. Please refer below to our 'POLICIES' for products purchased through our store or from our auctions on other websites.
If you purchase an item that is deemed "DOA" upon arrival at your location, you may return the product to us in exchange for a replacement product or a refund.
Once we have received the item, we will diagnose and assess if the product is defective. If it is confirmed as defective, either an exact replacement product will be shipped to you or you will be granted a full refund. All refunds will be a refund of the sale price less shipping and handling expenses. If the product is proven to not be defective, at our sole discretion we may provide the buyer with a refund of the sales price less a 10% restocking fee.
My Question is still not answered!
Kindly go to our contact us page and send us an inquiry and one of our customer care representatives will be replying you as soon as possible.
We do not allow the reproduction of any images, descriptions, specifications, formats or other materials used for the selling of our products. Unauthorised use of these items will be reported to every relevant authorities.
Thanks for your patronage....